Sometimes anger really gets you going. I don’t mean to bashing someone with a hammer, I mean the deep determination to wrestle with an issue or a problem until we can get to the bottom of it.
A key thought in this angry state is often to ask questions. Why is this happening to me? Why […]

Let’s face it. We all get angry at times. Some $@*%^$! cuts us off while driving. A staff member or partner rips you off. You get burnt because of someone else’s fire. Some things make you see red - don’t they?
Stuff that makes my blood boil is like when the Rainbow Warrier happens. What total […]

There’s a whole bunch of turkeys out there.
“Your call may be recorded for quality control purposes”. Do they really think that we’re that thick? You are really recording the phone call so that you have a record in case of dispute or trouble in the future. We know it and you know that we know […]